Gorgias incident

WhatsApp, Instagram and Facebook messages might be delayed

Major Resolved View vendor source →

Gorgias experienced a major incident on June 12, 2026 affecting Facebook Messenger and Instagram Direct Messages and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 02:27 PM UTC
Resolved
Jun 12, 2026, 06:29 PM UTC
Duration
4h 2m
Detected by Pingoru
Jun 12, 2026, 02:27 PM UTC

Affected components

Facebook MessengerInstagram Direct MessagesWhatsApp

Update timeline

  1. identified Jun 12, 2026, 02:27 PM UTC

    We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.

  2. identified Jun 12, 2026, 02:28 PM UTC

    We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.

  3. monitoring Jun 12, 2026, 02:58 PM UTC

    We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.

  4. resolved Jun 12, 2026, 06:29 PM UTC

    This incident has been resolved.