Gorgias incident
Elevated latency in ecommerce data processing on the Australian region
Resolved after 36 minutes, affecting aus-southeast1-fcb9, on June 7, 2026.
Resolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Jun 07, 2026, 06:03 AM UTC
We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region. Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed. The backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal. We apologize for the inconvenience.
- investigating Jun 07, 2026, 06:10 AM UTC
We are continuing to investigate this issue.
- resolved Jun 07, 2026, 06:39 AM UTC
Resolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.
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