Gorgias incident

Delayed ticket search results

Minor Resolved View vendor source →

Gorgias experienced a minor incident on May 6, 2026 affecting Web App and europe-west4-e7f4, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 06:34 AM UTC
Resolved
May 06, 2026, 07:22 AM UTC
Duration
47m
Detected by Pingoru
May 06, 2026, 06:34 AM UTC

Affected components

Web Appeurope-west4-e7f4

Update timeline

  1. investigating May 06, 2026, 06:34 AM UTC

    We are currently investigating this issue causing delayed ticket search results.

  2. monitoring May 06, 2026, 07:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 07:22 AM UTC

    This incident has been resolved.