Gorgias incident

Ticket view count is not updating on some accounts.

Notice Resolved View vendor source →

Gorgias experienced a notice incident on May 18, 2026, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 02:47 AM UTC
Resolved
May 18, 2026, 05:32 AM UTC
Duration
2h 45m
Detected by Pingoru
May 18, 2026, 02:47 AM UTC

Update timeline

  1. investigating May 18, 2026, 02:47 AM UTC

    Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.

  2. identified May 18, 2026, 03:46 AM UTC

    We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up. Sorry for the inconvenience.

  3. resolved May 18, 2026, 05:32 AM UTC

    This incident has been resolved.