Gorgias incident

Shopify degraded performance

Resolved after 26 minutes, affecting Shopify integration, on June 24, 2026.

identified Jun 24, 2026, 11:46 AM UTC

We are continuing to monitor this issue.

Started
Jun 24, 2026, 11:43 AM UTC
Resolved
Jun 24, 2026, 12:09 PM UTC
Duration
26m
Detected by Pingoru
Jun 24, 2026, 11:43 AM UTC

Affected components

Shopify integration

Update timeline

  1. identified Jun 24, 2026, 11:43 AM UTC

    We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync. Shopify status page: https://www.shopifystatus.com/. We will provide the next update in 1 hour.

  2. identified Jun 24, 2026, 11:46 AM UTC

    We are continuing to monitor this issue.

  3. resolved Jun 24, 2026, 12:09 PM UTC

    This incident has been resolved. Shopify fixed the outage on their side.

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