Gorgias experienced a minor incident on June 24, 2026 affecting Shopify integration, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Shopify integration
Update timeline
- identified Jun 24, 2026, 11:43 AM UTC
We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync. Shopify status page: https://www.shopifystatus.com/. We will provide the next update in 1 hour.
- identified Jun 24, 2026, 11:46 AM UTC
We are continuing to monitor this issue.
- resolved Jun 24, 2026, 12:09 PM UTC
This incident has been resolved. Shopify fixed the outage on their side.