Freshdesk Outage History
Freshdesk is up right nowPingoru has recorded 600 incidents for Freshdesk: 86 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 296 of 720 (41%) |
| May 2026 | 10 | 218 of 744 (29%) |
| June 2026 | 17 | 128 of 720 (18%) |
| July 2026 | 3 | 4 of 744 (1%) |
| August 2026 | 8 | 18 of 744 (2%) |
| September 2026 | 6 | 53 of 720 (7%) |
| October 2026 | 4 | 10 of 591 (2%) |
Incidents, newest first
Minor January 29, 2026 Degraded Performance with Agent Availability Toggle 5h 41m Routing & Agent Availability
Started Jan 29, 2026, 11:09 AM UTC· resolved Jan 29, 2026, 04:50 PM UTC
- investigating Jan 29, 2026, 11:09 AM UTC
We are currently experiencing degraded performance with the agent availability toggle for accounts in the US data center. Our team is actively working to resolve the issue, and we will share further updates as they become available.
- investigating Jan 29, 2026, 12:09 PM UTC
Our team is continuing to work on this issue with the highest priority. We are actively investigating and implementing fixes to restore normal performance as quickly as possible. Further updates will be shared as progress is made.
- investigating Jan 29, 2026, 01:09 PM UTC
Our team is still actively working on this issue and continues to make progress toward a resolution. We appreciate your continued patience and will share further updates as they become available.
- identified Jan 29, 2026, 02:30 PM UTC
We have identified the root cause of the issue, and our engineering team is actively working on a resolution. We will continue to provide updates as progress is made and appreciate your patience in the meantime.
- investigating Jan 29, 2026, 03:30 PM UTC
Our Engineering team has begun implementing the fix and is closely monitoring progress. We will continue to share updates as we move toward full resolution.
- resolved Jan 29, 2026, 04:50 PM UTC
Our engineering team has implemented a fix, and the issue is now fully resolved. Services have returned to normal, and we will continue to monitor closely.
Minor January 29, 2026 Degraded performance With contacts 6h 4m Contact & Account Management
Started Jan 29, 2026, 08:00 AM UTC· resolved Jan 29, 2026, 02:04 PM UTC
- investigating Jan 29, 2026, 08:00 AM UTC
We are currently experiencing service interruptions that may cause delays or limited access for some users.
- investigating Jan 29, 2026, 10:30 AM UTC
Our team is investigating the issue and working on a fix. We will share updates as soon as more information is available.
- investigating Jan 29, 2026, 11:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Jan 29, 2026, 12:30 PM UTC
The service has partially recovered and is stable, though some degradation remains. Our teams are actively working to restore full service.
- identified Jan 29, 2026, 01:30 PM UTC
Our engineering team has identified the root cause of the issue and working on a fix. We are currently awaiting further updates and will keep you informed as progress is made .
- resolved Jan 29, 2026, 02:04 PM UTC
The issue has been mitigated and service performance is back to normal. We are continuing to monitor to ensure full stability.
Major January 22, 2026 Issues with Custom mail servers using O365 12h 40m Email, Email, Email, Email
Started Jan 22, 2026, 07:05 PM UTC· resolved Jan 23, 2026, 07:45 AM UTC
- investigating Jan 22, 2026, 07:05 PM UTC
Some users may experience delays or failures when sending or receiving emails via Outlook due to an issue with a third-party service. We are actively working with the provider to investigate the issue and will share updates as more information becomes available.
- investigating Jan 22, 2026, 08:15 PM UTC
We are working closely with the third-party service provider to fix the issue and we will share further information as soon as it becomes available.
- monitoring Jan 22, 2026, 09:45 PM UTC
Our team continues to work closely with the third-party service provider and will keep you informed of the progress toward service restoration.
- monitoring Jan 22, 2026, 11:45 PM UTC
We continue to collaborate closely with the third-party service provider and will update the progress shortly.
- monitoring Jan 23, 2026, 01:45 AM UTC
The third-party service provider continues working to resolve the issue and will provide the next update at 9:00 AM IST. We will keep you informed of progress toward full service restoration.
- monitoring Jan 23, 2026, 03:45 AM UTC
We’re closely monitoring the situation in coordination with the third-party provider and actively tracking service recovery. We will continue to share timely updates as progress is made.
- resolved Jan 23, 2026, 07:45 AM UTC
The issue caused by the third-party provider has been fully resolved, and Email services are now operating normally. We will continue monitoring to ensure stability.
Minor January 15, 2026 Performance Degradation due to Third-Party Service 3h 16m Agent Portal, Customer Portal, Email, Chat & Messaging and 18 more
Started Jan 15, 2026, 09:07 AM UTC· resolved Jan 15, 2026, 12:23 PM UTC
- investigating Jan 15, 2026, 09:07 AM UTC
We are investigating service disruptions caused by a third-party service provider impacting traffic in the India region. The third-party service provider has acknowledged the issue and is actively working on a fix. We are closely monitoring the situation and will share updates as they become available.
- investigating Jan 15, 2026, 10:30 AM UTC
Our third‑party service provider is still working on the issue. we have not observed any impact on our services. We are closely monitoring the situation and will share updates as they become available
- monitoring Jan 15, 2026, 11:50 AM UTC
Our third‑party service provider continues to closely monitor the situation for any further issues. Services remain stable at this time.
- resolved Jan 15, 2026, 12:23 PM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Minor January 5, 2026 Email Ticket Creation Delays 2h 39m Email
Started Jan 05, 2026, 11:51 AM UTC· resolved Jan 05, 2026, 02:30 PM UTC
- investigating Jan 05, 2026, 11:51 AM UTC
A subset of customers may experience delays with incoming emails in the EU region. The team is actively working on mitigation steps and will provide updates as progress is made.
- investigating Jan 05, 2026, 01:00 PM UTC
Our engineers are prioritized on resolving the current EU email delays. We are monitoring the situation closely and will provide further updates shortly.
- resolved Jan 05, 2026, 02:30 PM UTC
The issue causing delays with incoming emails in the EU region has been resolved. We will continue to monitor the situation closely. Thank you for your patience.
Minor January 5, 2026 Delay in Ticket Creations via Email 4h 35m Email
Started Jan 05, 2026, 06:30 AM UTC· resolved Jan 05, 2026, 11:05 AM UTC
- investigating Jan 05, 2026, 06:30 AM UTC
Customers in the EU region may experience delays when creating tickets via email. Our team is actively investigating the issue and working to resolve it as quickly as possible.
- investigating Jan 05, 2026, 07:30 AM UTC
Our team continues to actively work on resolving the issue causing delays with ticket creation via email in the EU region. We appreciate your patience and will provide further updates as progress continues.
- investigating Jan 05, 2026, 09:00 AM UTC
Our team remains actively engaged in resolving the issue causing delays with incoming emails in the EU region. We appreciate your continued patience and will provide further updates as soon as more information becomes available.
- resolved Jan 05, 2026, 11:05 AM UTC
The issue causing delays with incoming emails in the EU region has been successfully resolved. All services are now operating normally. Thank you for your patience and understanding.
Minor December 19, 2025 Performance Degradation due to third party service 15h 2m Agent Portal, Customer Portal, Email, Chat & Messaging and 84 more
Started Dec 19, 2025, 02:48 PM UTC· resolved Dec 20, 2025, 05:50 AM UTC
- investigating Dec 19, 2025, 02:48 PM UTC
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- investigating Dec 19, 2025, 04:30 PM UTC
We are currently awaiting further updates from our third‑party service provider. Our team remains engaged and will share additional information as soon as it becomes available.
- monitoring Dec 19, 2025, 05:30 PM UTC
Our third‑party service provider has implemented a fix, and we are continuing to monitor system performance to ensure stability. We will provide further updates if any issues are observed.
- monitoring Dec 19, 2025, 07:30 PM UTC
Our team is actively monitoring the situation while awaiting updates from the third-party service provider.We will provide the next update once more details are available.
- monitoring Dec 19, 2025, 09:30 PM UTC
We are actively monitoring services with our third-party provider and will update once the issue is resolved.
- monitoring Dec 20, 2025, 12:30 AM UTC
We are continuing to monitor the services with our third-party provider. We will provide a final update as soon as the issue is fully resolved.
- investigating Dec 20, 2025, 02:30 AM UTC
All our services are currently operating normally, with no traffic issues observed at our end for the past 10 hours. However, this status page remains open as the third‑party service provider's status page has not yet been marked as fully resolved. We will close this incident once the issue is officially resolved on their end.
- resolved Dec 20, 2025, 05:50 AM UTC
Our systems have been stable since Dec 19, 2025, 23:10 IST, and monitoring dashboards continue to show normal performance. As a result, we are resolving this incident on our status page. We will continue to monitor closely while awaiting official confirmation of full resolution from our third‑party service provider. We appreciate your patience as we remain attentive and continue monitoring our systems.
Minor December 10, 2025 Performance Degradation issue with AI Agents & Bots 1h 26m AI Agents & Bots
Started Dec 10, 2025, 05:57 AM UTC· resolved Dec 10, 2025, 07:23 AM UTC
- investigating Dec 10, 2025, 05:57 AM UTC
We experienced a performance issue affecting AI Agents & Bots in the US region, impacting a subset of customers. Our engineering team identified and resolved the issue, and functionality has returned to normal.
- resolved Dec 10, 2025, 07:23 AM UTC
Major December 5, 2025 Major Outage due to third party service 23m Agent Portal, Customer Portal, Email, Chat & Messaging and 84 more
Started Dec 05, 2025, 08:48 AM UTC· resolved Dec 05, 2025, 09:11 AM UTC
- investigating Dec 05, 2025, 08:48 AM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.
- resolved Dec 05, 2025, 09:11 AM UTC
The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.
Minor November 29, 2025 Issue with Agent Portal 3h
Started Nov 29, 2025, 08:40 AM UTC· resolved Nov 29, 2025, 11:40 AM UTC
- investigating Nov 29, 2025, 08:40 AM UTC
We are experiencing a degraded performance in the MEC region impacting the agent portal for subset of customers. Our engineers are actively working to resolve the issue. We will share further updates shortly.
- investigating Nov 29, 2025, 10:15 AM UTC
Our engineering team is actively working on the issue, and we will provide further updates as we make progress.
- resolved Nov 29, 2025, 11:40 AM UTC
A subset of customers experienced intermittent issues accessing the agent portal, which will be resolved with a refresh. Our engineering team has identified and fixed the issue, and all services are now operating normally.
Major November 17, 2025 Issue with webapp in freshdesk IND region 2h 3m Agent Portal
Started Nov 17, 2025, 07:24 AM UTC· resolved Nov 17, 2025, 09:27 AM UTC
- investigating Nov 17, 2025, 07:24 AM UTC
We’ve identified an issue impacting certain functionalities across the Freshdesk application. Our team is working to fix it and restore full functionality soon.
- investigating Nov 17, 2025, 08:45 AM UTC
The engineering team is actively working on the issue, and we will provide further updates as we make progress.
- resolved Nov 17, 2025, 09:27 AM UTC
The issue impacting Freshdesk functionalities has been completely resolved, and all services are now operating as usual.
Major November 15, 2025 Issue with Ticket creation 1h 41m
Started Nov 15, 2025, 05:33 AM UTC· resolved Nov 15, 2025, 07:14 AM UTC
- investigating Nov 15, 2025, 05:33 AM UTC
We’ve identified an issue affecting ticket creation for a minimal subset of customers. Our team is actively working on resolving it and restoring normal functionality as quickly as possible.
- investigating Nov 15, 2025, 07:00 AM UTC
The engineering team is currently addressing the issue. We’ll provide additional updates as we progress.
- resolved Nov 15, 2025, 07:14 AM UTC
The ticket creation issue has been fully resolved, and all operations are now back to normal. We will continue to monitor to ensure stability.
Minor November 4, 2025 Partial performance degradation in Email AI Agents(admin settings and runtime). 1h 5m
Started Nov 04, 2025, 08:00 AM UTC· resolved Nov 04, 2025, 09:05 AM UTC
- investigating Nov 04, 2025, 08:00 AM UTC
There was a performance degradation issue affecting Email AI Agents (admin settings and runtime) between 1:30 PM IST and 2:35 PM IST. Our engineering team identified the cause and has resolved the issue.
- resolved Nov 04, 2025, 09:05 AM UTC
Minor October 27, 2025 Performance degradation in Email AI Agent 3h 10m AI Agents & Bots
Started Oct 27, 2025, 04:40 AM UTC· resolved Oct 27, 2025, 07:50 AM UTC
- investigating Oct 27, 2025, 04:40 AM UTC
We experienced a performance degradation that affected the Email AI Agent between 10:10 AM and 1:20 PM IST. Our engineers have identified the root cause and resolved the issue, and the service is now fully operational.
- resolved Oct 27, 2025, 07:50 AM UTC
Major October 22, 2025 Issue with accessing Freshdesk product 22m Agent Portal, Email, Social, Routing & Agent Availability and 13 more
Started Oct 22, 2025, 01:13 PM UTC· resolved Oct 22, 2025, 01:35 PM UTC
- investigating Oct 22, 2025, 01:13 PM UTC
On 22-Oct-2025, between 18:43 IST and 19:05 IST, customers in the AU region experienced a service disruption in Freshdesk, during which 503 Service Unavailable errors were encountered. Our engineering team promptly identified the cause and implemented a fix, restoring services to normal operation.
- resolved Oct 22, 2025, 01:35 PM UTC
Minor October 21, 2025 Issues in incoming DMs converting to tickets on Facebook Integration 6h 33m Ticketing Core
Started Oct 21, 2025, 02:25 AM UTC· resolved Oct 21, 2025, 08:58 AM UTC
- investigating Oct 21, 2025, 02:25 AM UTC
We are facing degraded performance on our incoming DMs on Facebook integration and will experience delay in converting the Facebook DMs to tickets and replies in Freshdesk.
- investigating Oct 21, 2025, 04:30 AM UTC
We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience.
- investigating Oct 21, 2025, 05:30 AM UTC
Our technical team is actively addressing this issue to restore service.
- monitoring Oct 21, 2025, 08:30 AM UTC
The issue has been identified and is close to being resolved. Our team is actively monitoring the system to ensure complete recovery
- resolved Oct 21, 2025, 08:58 AM UTC
The issue has been fully resolved. All systems are now stable and operating as expected.
Minor October 20, 2025 Degraded Performance 13h
Started Oct 20, 2025, 07:30 PM UTC· resolved Oct 21, 2025, 08:30 AM UTC
- investigating Oct 20, 2025, 07:30 PM UTC
Customers are experiencing lag in analytics and ticket count mismatches on the dashboard due to issues that occurred earlier with the cloud service provider. Our engineers are treating this as a top priority and will update us soon on the progress.
- investigating Oct 21, 2025, 12:30 AM UTC
We're actively working on improvements, and progress is ongoing. We'll share another update once we have more details.
- investigating Oct 21, 2025, 02:30 AM UTC
The team continues to make progress on the ongoing improvements. We'll share the next update as soon as more information becomes available.
- investigating Oct 21, 2025, 04:30 AM UTC
Our team is diligently working to resolve the issue. We appreciate your continued patience and will provide updates as progress is made.
- resolved Oct 21, 2025, 08:30 AM UTC
The analytics issue has been fully resolved.All services are now operating normally.
Major October 20, 2025 Partial Outage due to our Cloud provider 13h 19m Ticketing Core, Third Party Services
Started Oct 20, 2025, 07:11 AM UTC· resolved Oct 20, 2025, 08:30 PM UTC
- investigating Oct 20, 2025, 07:11 AM UTC
We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time. Our team is actively working with the cloud provider team to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
- investigating Oct 20, 2025, 08:00 AM UTC
We are still experiencing service issues and are closely working with our cloud provider to resolve them. Our teams continue to treat this as a high-priority incident and are actively working toward full recovery. Further updates will be shared as we make progress.
- investigating Oct 20, 2025, 08:45 AM UTC
The issue is being addressed by our cloud provider. We are actively monitoring the situation and staying in close contact for timely updates.
- identified Oct 20, 2025, 09:30 AM UTC
Our engineers and provider teams are continuing their work toward full recovery. We appreciate your patience and will share the next update as soon as we have more details.
- identified Oct 20, 2025, 10:00 AM UTC
We are seeing early signs of recovery. Our cloud provider is actively working toward full restoration. We will keep you updated on the status.
- monitoring Oct 20, 2025, 11:00 AM UTC
Our cloud provider has nearly restored their services, and we are seeing recovery on our end as well. We are continuing to monitor the situation and will provide a next update once we receive confirmation from the provider.
- monitoring Oct 20, 2025, 12:00 PM UTC
Some dependent issues persist following the original outage at our cloud provider. We are monitoring the situation and will share updates as they become available.
- monitoring Oct 20, 2025, 01:30 PM UTC
Our cloud provider is still working to resolve the remaining issues, which continue to impact some of our services. We will provide further updates as they become available.
- investigating Oct 20, 2025, 03:00 PM UTC
The remaining issues with our cloud provider are still being addressed, and some services continue to experience disruption. We'll provide the next update once we have further information.
- monitoring Oct 20, 2025, 04:00 PM UTC
Our cloud provider has pinpointed the cause of the remaining service disruptions and is working to resolve them. We'll continue to monitor the situation and provide updates as they become available.
- monitoring Oct 20, 2025, 05:00 PM UTC
The cloud provider has implemented additional measures to resolve the issue. We will keep monitoring the situation and provide updates as soon as they are available.
- investigating Oct 20, 2025, 06:00 PM UTC
We have started observing issues with ticket module in Freshdesk. Our teams are working closely with our cloud provider to address and resolve them.
- investigating Oct 20, 2025, 07:00 PM UTC
Our cloud provider is still working to resolve the issue. We are monitoring the situation closely and will provide the next update within the next two hours
- investigating Oct 20, 2025, 07:30 PM UTC
Our cloud provider has implemented the fix, and all our services have been fully restored. We will continue to monitor the situation closely over the next few hours to ensure stability. The status page will be marked as resolved once we receive final confirmation from our service provider.
- resolved Oct 20, 2025, 08:30 PM UTC
The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while we worked with our provider to restore full functionality.
Minor October 7, 2025 Observing slowness while accessing the portal 1h 55m Agent Portal
Started Oct 07, 2025, 08:05 AM UTC· resolved Oct 07, 2025, 10:00 AM UTC
- investigating Oct 07, 2025, 08:05 AM UTC
We are currently aware of an ongoing maintenance activity with our service provider that may cause increased latency for a subset of customers in the US region when accessing the application. Our teams are monitoring the situation closely, and we will provide updates as the maintenance progresses.
- resolved Oct 07, 2025, 10:00 AM UTC
Ongoing maintenance activity with our thirdparty service provider has been completed, and the issue is now resolved.
Major September 18, 2025 Partial Outage due to our Third-Party Service 55m Third Party Services, Third Party Services, Third Party Services, Third Party Services
Started Sep 18, 2025, 08:15 PM UTC· resolved Sep 18, 2025, 09:10 PM UTC
- investigating Sep 18, 2025, 08:15 PM UTC
We experienced an issue with our third-party service provider that is affecting subset of customers. The issue has been resolved now by our third-party service provider, and all services are now operating normally.
- resolved Sep 18, 2025, 09:10 PM UTC
Major August 25, 2025 Customer Login Failure Issue ( Intermittent ) 15m Login
Started Aug 25, 2025, 06:34 PM UTC· resolved Aug 25, 2025, 06:49 PM UTC
- investigating Aug 25, 2025, 06:34 PM UTC
A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is resolved now and login functionality working normal.
- resolved Aug 25, 2025, 06:49 PM UTC
Major August 21, 2025 Ticket Creation Affected in Freshdesk 1h 55m Agent Portal
Started Aug 21, 2025, 05:50 PM UTC· resolved Aug 21, 2025, 07:45 PM UTC
- investigating Aug 21, 2025, 05:50 PM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our ability to create tickets. We are actively working with the provider to resolve the issue and will share further updates as they become available.
- investigating Aug 21, 2025, 07:07 PM UTC
Our third-party service provider has implemented manual traffic adjustments to help mitigate the impact and is closely monitoring performance. Additional improvements are currently in progress.
- resolved Aug 21, 2025, 07:45 PM UTC
The issue has been resolved by our third-party service provider, and all services are now operating normally.
Minor August 4, 2025 Latency experienced when accessing Freshdesk in the EUC region 13m Agent Portal, Email, Social, Routing & Agent Availability and 13 more
Started Aug 04, 2025, 10:35 AM UTC· resolved Aug 04, 2025, 10:48 AM UTC
- investigating Aug 04, 2025, 10:35 AM UTC
We experienced increased latency in Freshdesk EUC region, which may have led to slower response times across the application. The issue was caused by a network problem with a third-party service provider, but it has now been resolved.
- resolved Aug 04, 2025, 10:48 AM UTC
Minor July 31, 2025 Issues in loading Freshdesk 1h 12m Agent Portal
Started Jul 31, 2025, 02:16 PM UTC· resolved Jul 31, 2025, 03:28 PM UTC
- investigating Jul 31, 2025, 02:16 PM UTC
Customers may experience difficulties accessing certain pages in Freshdesk, such as the dashboard and custom filters. Our engineering team is actively working to resolve the issue at the earliest, and we will keep you informed with updates.
- investigating Jul 31, 2025, 03:00 PM UTC
Our engineering team has restored the custom filters in the List View and is actively working on full restoration for Tickets. We will keep you updated on the progress.
- resolved Jul 31, 2025, 03:28 PM UTC
The issue has been resolved and all services have been restored to normal operation.
Minor July 21, 2025 Issue in Analytics 55m
Started Jul 21, 2025, 08:44 AM UTC· resolved Jul 21, 2025, 09:39 AM UTC
- investigating Jul 21, 2025, 08:44 AM UTC
We had a degraded performance in the Analytics module. Analytics module has been successfully resolved. All services are now operating normally.
- resolved Jul 21, 2025, 09:39 AM UTC