Freshdesk incident

Customer Login Failure Issue ( Intermittent )

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Resolved after 15 minutes, affecting Login, on August 25, 2025.

investigating Aug 25, 2025, 06:34 PM UTC

A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is resolved now and login functionality working normal.

Started
Aug 25, 2025, 06:34 PM UTC
Resolved
Aug 25, 2025, 06:49 PM UTC
Duration
15m
Detected by Pingoru
Aug 25, 2025, 06:34 PM UTC

Affected components

Login

Update timeline

  1. investigating Aug 25, 2025, 06:34 PM UTC

    A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is resolved now and login functionality working normal.

  2. resolved Aug 25, 2025, 06:49 PM UTC

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