Resolved after 22 minutes, affecting Agent Portal and Email and 1 more, on October 22, 2025.
On 22-Oct-2025, between 18:43 IST and 19:05 IST, customers in the AU region experienced a service disruption in Freshdesk, during which 503 Service Unavailable errors were encountered. Our engineering team promptly identified the cause and implemented a fix, restoring services to normal operation.
Affected components
Update timeline
- investigating Oct 22, 2025, 01:13 PM UTC
On 22-Oct-2025, between 18:43 IST and 19:05 IST, customers in the AU region experienced a service disruption in Freshdesk, during which 503 Service Unavailable errors were encountered. Our engineering team promptly identified the cause and implemented a fix, restoring services to normal operation.
- resolved Oct 22, 2025, 01:35 PM UTC
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