Freshdesk incident

Email Ticket Creation Delays

Resolved after 2 hours 39 minutes, affecting Email, on January 5, 2026.

resolved Jan 05, 2026, 02:30 PM UTC

The issue causing delays with incoming emails in the EU region has been resolved. We will continue to monitor the situation closely. Thank you for your patience.

Started
Jan 05, 2026, 11:51 AM UTC
Resolved
Jan 05, 2026, 02:30 PM UTC
Duration
2h 39m
Detected by Pingoru
Jan 05, 2026, 11:51 AM UTC

Affected components

Email

Update timeline

  1. investigating Jan 05, 2026, 11:51 AM UTC

    A subset of customers may experience delays with incoming emails in the EU region. The team is actively working on mitigation steps and will provide updates as progress is made.

  2. investigating Jan 05, 2026, 01:00 PM UTC

    Our engineers are prioritized on resolving the current EU email delays. We are monitoring the situation closely and will provide further updates shortly.

  3. resolved Jan 05, 2026, 02:30 PM UTC

    The issue causing delays with incoming emails in the EU region has been resolved. We will continue to monitor the situation closely. Thank you for your patience.

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