Freshdesk incident

Performance Degradation issue with AI Agents & Bots

Resolved after 1 hour 26 minutes, affecting AI Agents & Bots, on December 10, 2025.

investigating Dec 10, 2025, 05:57 AM UTC

We experienced a performance issue affecting AI Agents & Bots in the US region, impacting a subset of customers. Our engineering team identified and resolved the issue, and functionality has returned to normal.

Started
Dec 10, 2025, 05:57 AM UTC
Resolved
Dec 10, 2025, 07:23 AM UTC
Duration
1h 26m
Detected by Pingoru
Dec 10, 2025, 05:57 AM UTC

Affected components

AI Agents & Bots

Update timeline

  1. investigating Dec 10, 2025, 05:57 AM UTC

    We experienced a performance issue affecting AI Agents & Bots in the US region, impacting a subset of customers. Our engineering team identified and resolved the issue, and functionality has returned to normal.

  2. resolved Dec 10, 2025, 07:23 AM UTC

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