Resolved after 13 hours, on October 20, 2025.
The analytics issue has been fully resolved.All services are now operating normally.
Update timeline
- investigating Oct 20, 2025, 07:30 PM UTC
Customers are experiencing lag in analytics and ticket count mismatches on the dashboard due to issues that occurred earlier with the cloud service provider. Our engineers are treating this as a top priority and will update us soon on the progress.
- investigating Oct 21, 2025, 12:30 AM UTC
We're actively working on improvements, and progress is ongoing. We'll share another update once we have more details.
- investigating Oct 21, 2025, 02:30 AM UTC
The team continues to make progress on the ongoing improvements. We'll share the next update as soon as more information becomes available.
- investigating Oct 21, 2025, 04:30 AM UTC
Our team is diligently working to resolve the issue. We appreciate your continued patience and will provide updates as progress is made.
- resolved Oct 21, 2025, 08:30 AM UTC
The analytics issue has been fully resolved.All services are now operating normally.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services