Resolved after 1 hour 41 minutes, on November 15, 2025.
The ticket creation issue has been fully resolved, and all operations are now back to normal. We will continue to monitor to ensure stability.
Update timeline
- investigating Nov 15, 2025, 05:33 AM UTC
We’ve identified an issue affecting ticket creation for a minimal subset of customers. Our team is actively working on resolving it and restoring normal functionality as quickly as possible.
- investigating Nov 15, 2025, 07:00 AM UTC
The engineering team is currently addressing the issue. We’ll provide additional updates as we progress.
- resolved Nov 15, 2025, 07:14 AM UTC
The ticket creation issue has been fully resolved, and all operations are now back to normal. We will continue to monitor to ensure stability.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services