Resolved after 1 hour 55 minutes, affecting Agent Portal, on October 7, 2025.
Ongoing maintenance activity with our thirdparty service provider has been completed, and the issue is now resolved.
Affected components
Agent Portal
Update timeline
- investigating Oct 07, 2025, 08:05 AM UTC
We are currently aware of an ongoing maintenance activity with our service provider that may cause increased latency for a subset of customers in the US region when accessing the application. Our teams are monitoring the situation closely, and we will provide updates as the maintenance progresses.
- resolved Oct 07, 2025, 10:00 AM UTC
Ongoing maintenance activity with our thirdparty service provider has been completed, and the issue is now resolved.
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Amazon Web Services