Resolved after 1 hour 12 minutes, affecting Agent Portal, on July 31, 2025.
The issue has been resolved and all services have been restored to normal operation.
Affected components
Update timeline
- investigating Jul 31, 2025, 02:16 PM UTC
Customers may experience difficulties accessing certain pages in Freshdesk, such as the dashboard and custom filters. Our engineering team is actively working to resolve the issue at the earliest, and we will keep you informed with updates.
- investigating Jul 31, 2025, 03:00 PM UTC
Our engineering team has restored the custom filters in the List View and is actively working on full restoration for Tickets. We will keep you updated on the progress.
- resolved Jul 31, 2025, 03:28 PM UTC
The issue has been resolved and all services have been restored to normal operation.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services