Freshdesk Outage History
Freshdesk is up right nowPingoru has recorded 600 incidents for Freshdesk: 86 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 296 of 720 (41%) |
| May 2026 | 10 | 218 of 744 (29%) |
| June 2026 | 17 | 128 of 720 (18%) |
| July 2026 | 3 | 4 of 744 (1%) |
| August 2026 | 8 | 18 of 744 (2%) |
| September 2026 | 6 | 53 of 720 (7%) |
| October 2026 | 4 | 10 of 592 (2%) |
Incidents, newest first
Major July 12, 2025 Partial outage in workflows and agent assignment 1h 10m Workflow & Automations
Started Jul 12, 2025, 10:40 AM UTC· resolved Jul 12, 2025, 11:50 AM UTC
- investigating Jul 12, 2025, 10:40 AM UTC
A subset of customers in the IND region may have experienced a partial outage affecting features such as search, analytics, activities, automation rules, and ticket state updates due to a Redis outage caused by full memory consumption. Our engineers have resolved the issue, and all services have returned to normal.
- resolved Jul 12, 2025, 11:50 AM UTC
Minor June 30, 2025 Issue in the autorefresh in the ticket list view 4h Ticketing Core, Ticketing Core
Started Jun 30, 2025, 03:15 PM UTC· resolved Jun 30, 2025, 07:15 PM UTC
- investigating Jun 30, 2025, 03:15 PM UTC
We are currently aware of an issue affecting a subset of customers, where the tickets list view refresh popup is not appearing. Our engineers are actively investigating this with high priority. We will share further updates as they become available.
- investigating Jun 30, 2025, 04:15 PM UTC
Our engineering team is working on the tickets list view refresh popup issue as a top priority. Updates will follow.
- investigating Jun 30, 2025, 06:15 PM UTC
Our engineering team is still actively working to resolve the issue. Further updates will be provided soon.
- resolved Jun 30, 2025, 07:15 PM UTC
Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.
Minor May 26, 2025 Issue with SMTP and IMAP for Microsoft servers 6h 35m Email, Email, Email, Email
Started May 26, 2025, 09:25 AM UTC· resolved May 26, 2025, 04:00 PM UTC
- investigating May 26, 2025, 09:25 AM UTC
We're facing issues with both incoming and outgoing emails for customers who are using Microsoft custom mail server. Our best minds are on top of it. More updates to follow.
- investigating May 26, 2025, 10:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating May 26, 2025, 12:00 PM UTC
We would like to request our customers who are impacted by email issues to re-authorize their accounts. If the problem persists with your mailbox, please reach out to our support team, and we will be happy to assist you.
- investigating May 26, 2025, 12:30 PM UTC
The issue affecting incoming and outgoing emails in the Asia Pacific (SYDNEY) and Asia Pacific (MUMBAI) regions has been resolved. We will keep you informed with updates for other regions as soon as more information becomes available.
- investigating May 26, 2025, 01:00 PM UTC
The issue affecting incoming and outgoing emails in the us east (NORTH VIRGINIA) and Middle East and Africa (MEA) regions has been resolved. We will keep you informed with updates for EUC region as soon as more information becomes available.
- resolved May 26, 2025, 04:00 PM UTC
The issue impacting incoming and outgoing email services in the EU Central (Frankfurt) region has been successfully resolved. Email services are now operating normally. We will continue to monitor the situation closely to ensure continued stability and performance.
Major May 2, 2025 Intermittent Issue while accessing Freshdesk 23m Agent Portal, Email, Social, Routing & Agent Availability and 13 more
Started May 02, 2025, 10:40 AM UTC· resolved May 02, 2025, 11:03 AM UTC
- investigating May 02, 2025, 10:40 AM UTC
The issue impacting access to Freshdesk from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshdesk has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs
- resolved May 02, 2025, 11:03 AM UTC
Minor May 2, 2025 Issues with Ticket Dashboard and Analytics Refresh 4h 30m
Started May 02, 2025, 02:30 AM UTC· resolved May 02, 2025, 07:00 AM UTC
- investigating May 02, 2025, 02:30 AM UTC
Following up on yesterday's incident,, We identified an issue with analytics data mismatch and deployed a fix. This fix, however, introduced backpressure on downstream systems, resulting in a backlog in data ingestion.
- investigating May 02, 2025, 05:00 AM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- resolved May 02, 2025, 07:00 AM UTC
We scaled up system resources to process the backlog, and normal operations have been fully restored. The issue is now resolved.
Major April 15, 2025 Partial outage affecting select Freshdesk shards 53m Agent Portal, Ticketing Core
Started Apr 15, 2025, 04:50 AM UTC· resolved Apr 15, 2025, 05:43 AM UTC
- investigating Apr 15, 2025, 04:50 AM UTC
We're currently experiencing delays in powering our modules due to issues with database queries.
- resolved Apr 15, 2025, 05:43 AM UTC
The issue has been fully resolved, and all services are operating normally. We are continuing to monitor the system closely to ensure stability.
Minor April 5, 2025 Performance Degradation in Ticket List View 53m Ticketing Core
Started Apr 05, 2025, 02:17 AM UTC· resolved Apr 05, 2025, 03:10 AM UTC
- investigating Apr 05, 2025, 02:17 AM UTC
We experienced performance degradation issues with the ticket list view refresh in the US region. Our engineering team has identified and resolved the problem.
- resolved Apr 05, 2025, 03:15 AM UTC
Minor March 20, 2025 Performance Degradation with Analytics 13h 45m
Started Mar 20, 2025, 04:00 AM UTC· resolved Mar 20, 2025, 05:45 PM UTC
- investigating Mar 20, 2025, 04:00 AM UTC
We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.
- investigating Mar 20, 2025, 10:00 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Mar 20, 2025, 03:30 PM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- investigating Mar 20, 2025, 04:30 PM UTC
Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.
- resolved Mar 20, 2025, 05:45 PM UTC
The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.
Major March 19, 2025 Analytics Reports are slow to load in US region 7h 7m
Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:30 PM UTC
- investigating Mar 19, 2025, 02:22 PM UTC
Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.
- investigating Mar 19, 2025, 04:00 PM UTC
Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.
- investigating Mar 19, 2025, 04:30 PM UTC
According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.
- investigating Mar 19, 2025, 05:36 PM UTC
Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.
- investigating Mar 19, 2025, 08:30 PM UTC
We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 09:30 PM UTC
We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.
Minor March 19, 2025 Issues with tickets list view refresh 1h 55m Ticketing Core
Started Mar 19, 2025, 09:15 AM UTC· resolved Mar 19, 2025, 11:10 AM UTC
- investigating Mar 19, 2025, 09:15 AM UTC
We are currently facing issues with tickets list view refresh. Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Mar 19, 2025, 11:10 AM UTC
Our engineering team team has fixed the issue with tickets list view refresh and it is working fine as expected. We are continuing to have this closely monitored.
Major January 22, 2025 Login issues observed in agent portal 1h 33m Login, Login, Login
Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC
- investigating Jan 22, 2025, 07:48 AM UTC
We’re currently facing issues with logging into Freshdesk agent portal. Our Developers are working on the same. More updates to follow.
- investigating Jan 22, 2025, 08:30 AM UTC
Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.
- resolved Jan 22, 2025, 09:21 AM UTC
The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.
Minor November 25, 2024 Issue With O365 Custom Email Service 13h 40m Email
Started Nov 25, 2024, 02:16 PM UTC· resolved Nov 26, 2024, 03:56 AM UTC
- investigating Nov 25, 2024, 02:16 PM UTC
The Microsoft Office 365 mailbox service is experiencing degradation, impacting email functionality. Customers can check for updates on the Azure portal under Admin > Service Health. It is recommended that customers raise support cases with Microsoft Support for assistance.
- investigating Nov 25, 2024, 11:30 PM UTC
The issue with Microsoft Office 365 is still in the recovery phase. We are actively monitoring the progress and will provide updates here as soon as it is resolved.
- resolved Nov 26, 2024, 03:56 AM UTC
The problem with Microsoft's Office 365 (O365) has been fixed, and email functionality has returned to normal. Our team has verified that all the previously failed mailboxes have been restored.
Minor October 30, 2024 Ticket list view being unresponsive 55m Agent Portal, Agent Portal, Agent Portal
Started Oct 30, 2024, 09:40 AM UTC· resolved Oct 30, 2024, 10:35 AM UTC
- investigating Oct 30, 2024, 09:40 AM UTC
We are facing issues in accessing the saved tickets list view page. Our engineers identified the root cause and implemented a solution, which successfully resolved the issue
- resolved Oct 30, 2024, 10:35 AM UTC
The issue has been resolved, and all services are back to normal. Thank you for your patience!