Resolved after 4 hours 35 minutes, affecting Email, on January 5, 2026.
The issue causing delays with incoming emails in the EU region has been successfully resolved. All services are now operating normally. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jan 05, 2026, 06:30 AM UTC
Customers in the EU region may experience delays when creating tickets via email. Our team is actively investigating the issue and working to resolve it as quickly as possible.
- investigating Jan 05, 2026, 07:30 AM UTC
Our team continues to actively work on resolving the issue causing delays with ticket creation via email in the EU region. We appreciate your patience and will provide further updates as progress continues.
- investigating Jan 05, 2026, 09:00 AM UTC
Our team remains actively engaged in resolving the issue causing delays with incoming emails in the EU region. We appreciate your continued patience and will provide further updates as soon as more information becomes available.
- resolved Jan 05, 2026, 11:05 AM UTC
The issue causing delays with incoming emails in the EU region has been successfully resolved. All services are now operating normally. Thank you for your patience and understanding.
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