Resolved after 5 hours 41 minutes, affecting Routing & Agent Availability, on January 29, 2026.
Our engineering team has implemented a fix, and the issue is now fully resolved. Services have returned to normal, and we will continue to monitor closely.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:09 AM UTC
We are currently experiencing degraded performance with the agent availability toggle for accounts in the US data center. Our team is actively working to resolve the issue, and we will share further updates as they become available.
- investigating Jan 29, 2026, 12:09 PM UTC
Our team is continuing to work on this issue with the highest priority. We are actively investigating and implementing fixes to restore normal performance as quickly as possible. Further updates will be shared as progress is made.
- investigating Jan 29, 2026, 01:09 PM UTC
Our team is still actively working on this issue and continues to make progress toward a resolution. We appreciate your continued patience and will share further updates as they become available.
- identified Jan 29, 2026, 02:30 PM UTC
We have identified the root cause of the issue, and our engineering team is actively working on a resolution. We will continue to provide updates as progress is made and appreciate your patience in the meantime.
- investigating Jan 29, 2026, 03:30 PM UTC
Our Engineering team has begun implementing the fix and is closely monitoring progress. We will continue to share updates as we move toward full resolution.
- resolved Jan 29, 2026, 04:50 PM UTC
Our engineering team has implemented a fix, and the issue is now fully resolved. Services have returned to normal, and we will continue to monitor closely.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services