Resolved after 6 hours 4 minutes, affecting Contact & Account Management, on January 29, 2026.
The issue has been mitigated and service performance is back to normal. We are continuing to monitor to ensure full stability.
Affected components
Update timeline
- investigating Jan 29, 2026, 08:00 AM UTC
We are currently experiencing service interruptions that may cause delays or limited access for some users.
- investigating Jan 29, 2026, 10:30 AM UTC
Our team is investigating the issue and working on a fix. We will share updates as soon as more information is available.
- investigating Jan 29, 2026, 11:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Jan 29, 2026, 12:30 PM UTC
The service has partially recovered and is stable, though some degradation remains. Our teams are actively working to restore full service.
- identified Jan 29, 2026, 01:30 PM UTC
Our engineering team has identified the root cause of the issue and working on a fix. We are currently awaiting further updates and will keep you informed as progress is made .
- resolved Jan 29, 2026, 02:04 PM UTC
The issue has been mitigated and service performance is back to normal. We are continuing to monitor to ensure full stability.
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