Freshdesk incident
Latency experienced when accessing Freshdesk in the EUC region
Minor Vendor's status page →
Resolved after 13 minutes, affecting Agent Portal and Email and 1 more, on August 4, 2025.
We experienced increased latency in Freshdesk EUC region, which may have led to slower response times across the application. The issue was caused by a network problem with a third-party service provider, but it has now been resolved.
Affected components
Agent PortalEmailSocialRouting & Agent AvailabilityWorkflow & AutomationsAI Agents & BotsTicketing CoreCustom ObjectsAnalytics & ReportingLogin
Update timeline
- investigating Aug 04, 2025, 10:35 AM UTC
We experienced increased latency in Freshdesk EUC region, which may have led to slower response times across the application. The issue was caused by a network problem with a third-party service provider, but it has now been resolved.
- resolved Aug 04, 2025, 10:48 AM UTC
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