Resolved after 1 hour 55 minutes, affecting Agent Portal, on August 21, 2025.
The issue has been resolved by our third-party service provider, and all services are now operating normally.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:50 PM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our ability to create tickets. We are actively working with the provider to resolve the issue and will share further updates as they become available.
- investigating Aug 21, 2025, 07:07 PM UTC
Our third-party service provider has implemented manual traffic adjustments to help mitigate the impact and is closely monitoring performance. Additional improvements are currently in progress.
- resolved Aug 21, 2025, 07:45 PM UTC
The issue has been resolved by our third-party service provider, and all services are now operating normally.
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Amazon Web Services