Resolved after 2 hours 3 minutes, affecting Agent Portal, on November 17, 2025.
The issue impacting Freshdesk functionalities has been completely resolved, and all services are now operating as usual.
Affected components
Agent Portal
Update timeline
- investigating Nov 17, 2025, 07:24 AM UTC
We’ve identified an issue impacting certain functionalities across the Freshdesk application. Our team is working to fix it and restore full functionality soon.
- investigating Nov 17, 2025, 08:45 AM UTC
The engineering team is actively working on the issue, and we will provide further updates as we make progress.
- resolved Nov 17, 2025, 09:27 AM UTC
The issue impacting Freshdesk functionalities has been completely resolved, and all services are now operating as usual.
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