Freshdesk incident

Performance degradation in Email AI Agent

Resolved after 3 hours 10 minutes, affecting AI Agents & Bots, on October 27, 2025.

investigating Oct 27, 2025, 04:40 AM UTC

We experienced a performance degradation that affected the Email AI Agent between 10:10 AM and 1:20 PM IST. Our engineers have identified the root cause and resolved the issue, and the service is now fully operational.

Started
Oct 27, 2025, 04:40 AM UTC
Resolved
Oct 27, 2025, 07:50 AM UTC
Duration
3h 10m
Detected by Pingoru
Oct 27, 2025, 04:40 AM UTC

Affected components

AI Agents & Bots

Update timeline

  1. investigating Oct 27, 2025, 04:40 AM UTC

    We experienced a performance degradation that affected the Email AI Agent between 10:10 AM and 1:20 PM IST. Our engineers have identified the root cause and resolved the issue, and the service is now fully operational.

  2. resolved Oct 27, 2025, 07:50 AM UTC

Your product runs on more than Freshdesk

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →