Resolved after 3 hours, on November 29, 2025.
A subset of customers experienced intermittent issues accessing the agent portal, which will be resolved with a refresh. Our engineering team has identified and fixed the issue, and all services are now operating normally.
Update timeline
- investigating Nov 29, 2025, 08:40 AM UTC
We are experiencing a degraded performance in the MEC region impacting the agent portal for subset of customers. Our engineers are actively working to resolve the issue. We will share further updates shortly.
- investigating Nov 29, 2025, 10:15 AM UTC
Our engineering team is actively working on the issue, and we will provide further updates as we make progress.
- resolved Nov 29, 2025, 11:40 AM UTC
A subset of customers experienced intermittent issues accessing the agent portal, which will be resolved with a refresh. Our engineering team has identified and fixed the issue, and all services are now operating normally.
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