Follow Up Boss Outage History

Follow Up Boss is up right now

Pingoru has recorded 50 incidents for Follow Up Boss: 27 in the last 12 months and 7 in the last 90 days.

Source: followupboss.statuspage.io

50incidents recorded
27last 12 months
7last 90 days
16 hourstypical duration

Incidents, newest first

Minor September 1, 2026 Vendor disruption impacting text messaging, calling, and notifications 24m Follow Up Boss Web Application, iPhone App, Android App

Started Sep 01, 2026, 05:19 PM UTC· resolved Sep 01, 2026, 05:43 PM UTC

  1. investigating Sep 01, 2026, 05:19 PM UTC

    We are investigating a disruption with a vendor that is impacting communication features in FUB. Call transcripts and summaries, FUB text and mobile push notifications, and outbound texting from FUB may be intermittently unavailable. We have engaged with our vendor and are working towards a resolution with them. More details will be shared here as they become available.

  2. monitoring Sep 01, 2026, 05:38 PM UTC

    A fix has been implemented by our vendor and we are monitoring the results.

  3. resolved Sep 01, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 31, 2026 Widespread Service Disruption 2h 45m Follow Up Boss Web Application, Follow Up Boss Public Website

Started Aug 31, 2026, 06:23 PM UTC· resolved Aug 31, 2026, 09:09 PM UTC

  1. investigating Aug 31, 2026, 06:23 PM UTC

    We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution. This disruption is affecting a broad number of customers and features of Follow Up Boss. We will post updates here as they become available.

  2. investigating Aug 31, 2026, 06:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 31, 2026, 07:23 PM UTC

    We've applied a potential mitigation and are monitoring to determine if it has fixed the issue.

  4. resolved Aug 31, 2026, 09:09 PM UTC

    The incident is resolved after rolling back fully.

Read the full incident report →

Minor August 27, 2026 Calls in the app may not be displayed 12h 37m Follow Up Boss Web Application, API, iPhone App, Android App

Started Aug 27, 2026, 11:07 PM UTC· resolved Aug 28, 2026, 11:44 AM UTC

  1. identified Aug 27, 2026, 11:07 PM UTC

    We are seeing an issue related to calls in the app not being displayed for some customers. We've identified the issue and are working on a fix.

  2. monitoring Aug 27, 2026, 11:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2026, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2026 Zillow Preferred Agents receiving false missed connection notifications for Real Time Tours 19h 14m Follow Up Boss Web Application, iPhone App, Android App

Started Aug 26, 2026, 05:56 PM UTC· resolved Aug 27, 2026, 01:11 PM UTC

  1. investigating Aug 26, 2026, 05:56 PM UTC

    We are investigating an issue causing Zillow Preferred agents to receive missed-notification messages for Real Time Tours in error. We will share more information here as it becomes available.

  2. monitoring Aug 26, 2026, 06:11 PM UTC

    A fix has been implemented and we are monitoring the solution.

  3. resolved Aug 27, 2026, 01:11 PM UTC

    This incident has been resolved. Zillow Preferred agents should no longer get inaccurate notifications about Real Time Tours.

Read the full incident report →

Minor August 9, 2026 Call transcripts and summaries are delayed 14h 46m Follow Up Boss Web Application, iPhone App, Android App

Started Aug 09, 2026, 03:53 PM UTC· resolved Aug 10, 2026, 06:39 AM UTC

  1. investigating Aug 09, 2026, 03:53 PM UTC

    We are investigating an issue with call transcripts and summaries being delayed. We will share more information here as it becomes available.

  2. identified Aug 09, 2026, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 09, 2026, 08:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 09, 2026, 09:25 PM UTC

    New call transcriptions are now appearing in Follow Up Boss. Our teams continue to work on a fix for call summaries. We will share more information here as it becomes available.

  5. resolved Aug 10, 2026, 06:39 AM UTC

    This incident has been resolved. Call transcriptions and summaries are now appearing normally in Follow Up Boss.

Read the full incident report →

Minor July 29, 2026 Degraded batch email delivery for some customers 4h 17m Follow Up Boss Web Application

Started Jul 29, 2026, 01:13 PM UTC· resolved Jul 29, 2026, 05:31 PM UTC

  1. investigating Jul 29, 2026, 01:13 PM UTC

    We are seeing errors and low success rates for some customers sending batch emails. We are investigating the issue and will post updates here as they become available.

  2. identified Jul 29, 2026, 01:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2026, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026 Service Degradation 2h 47m Follow Up Boss Web Application, API, iPhone App, Android App

Started Jun 10, 2026, 03:26 PM UTC· resolved Jun 10, 2026, 06:13 PM UTC

  1. identified Jun 10, 2026, 03:26 PM UTC

    Follow Up Boss is experiencing service degradation. Customers may experience slowness or error pages until resolved. This disruption can affect a broad number of customers and features within Follow Up Boss. The cause of this issue has been identified and we are working to implement the solution. We will post updates here as they become available.

  2. monitoring Jun 10, 2026, 05:24 PM UTC

    We have implemented a fix for this issue and are monitoring to confirm resolution.

  3. resolved Jun 10, 2026, 06:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026 Degraded service from third party provider affecting push notifications 47m Follow Up Boss Web Application, API, iPhone App, Android App

Started May 26, 2026, 02:34 PM UTC· resolved May 26, 2026, 03:21 PM UTC

  1. monitoring May 26, 2026, 02:34 PM UTC

    The third party which provides functionality for push notifications is currently experiencing a service disruption. Some users may experience delayed or missing push notifications. We are aware of the issue and actively monitoring. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.

  2. resolved May 26, 2026, 03:21 PM UTC

    Our logs indicate this incident has been resolved with the third-party provider.

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Notice May 14, 2026 Degraded service from third party provider affecting Follow Up Boss support phone number 1h 30m Follow Up Boss Web Application

Started May 14, 2026, 01:25 PM UTC· resolved May 14, 2026, 02:55 PM UTC

  1. identified May 14, 2026, 01:25 PM UTC

    We've identified that an issue with the third party which provides functionality for the Follow Up Boss support phone number is causing our support phone lines to not function. In the meantime, please use our email support channel to reach us for assistance. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.

  2. resolved May 14, 2026, 02:55 PM UTC

    This incident has been resolved and Follow Up Boss phone support lines are functional again.

Read the full incident report →

Major March 31, 2026 Mailchimp integration unavailable for some customers 6d 1h Follow Up Boss Web Application

Started Mar 31, 2026, 02:13 PM UTC· resolved Apr 06, 2026, 03:56 PM UTC

  1. investigating Mar 31, 2026, 02:13 PM UTC

    We are investigating reports the Mailchimp integration is becoming disconnected for some customers. Updates will be shared here as they are available.

  2. identified Mar 31, 2026, 02:27 PM UTC

    We have identified the cause of the Mailchimp integration becoming disconnected for some customers and we are working with Mailchimp to restore service.

  3. identified Mar 31, 2026, 04:22 PM UTC

    We are continuing to work with Mailchimp on a fix for this issue.

  4. monitoring Apr 02, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 06, 2026, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 23, 2026 Mailchimp Integration Issue 22h 21m Follow Up Boss Web Application, API

Started Mar 23, 2026, 03:37 PM UTC· resolved Mar 24, 2026, 01:58 PM UTC

  1. investigating Mar 23, 2026, 03:37 PM UTC

    We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution. This disruption is affecting a broad number of customers and features of Follow Up Boss. We will post updates here as they become available.

  2. investigating Mar 23, 2026, 03:42 PM UTC

    We are investigating an issue where customers who use the Mailchimp integration are experiencing disconnection. There is no widespread interruption of Follow Up Boss at this time - this issue is limited to Mailchimp. We will post updates here as we identify the issue and a resolution.

  3. identified Mar 23, 2026, 08:30 PM UTC

    We have identified the issue and a fix has been implemented. We are observing recovery for many customers and are continuing to monitor for a full recovery.

  4. resolved Mar 24, 2026, 01:58 PM UTC

    This issue has been resolved. If you are still experiencing Mailchimp connectivity issues in Follow Up Boss, you may need to visit Admin -> Integrations -> Mailchimp in FUB and re-select your Mailchimp list.

Read the full incident report →

Minor January 28, 2026 Widespread service disruption 1h 35m Follow Up Boss Web Application, API, iPhone App, Android App

Started Jan 28, 2026, 10:53 PM UTC· resolved Jan 29, 2026, 12:28 AM UTC

  1. investigating Jan 28, 2026, 10:53 PM UTC

    We are currently experiencing an intermittent service disruption. We have identified the underlying issue and are working to put preventative solutions in place for the future. This disruption can affect a broad number of customers and features of Follow Up Boss, though we expect customer impact to be low from this point forward. Users should monitor this page for updates while we restore service as we will post updates here as they become available.

  2. resolved Jan 29, 2026, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026 AI call summaries unavailable for new calls 3h 11m Follow Up Boss Web Application, iPhone App, Android App

Started Jan 20, 2026, 01:50 PM UTC· resolved Jan 20, 2026, 05:02 PM UTC

  1. investigating Jan 20, 2026, 01:50 PM UTC

    We are investigating an issue with AI call summaries for recent calls not appearing in Follow Up Boss.

  2. identified Jan 20, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 26, 2025 Call transcripts and summaries failing for some calls 6d 10h Follow Up Boss Web Application, iPhone App, Android App

Started Nov 26, 2025, 03:23 PM UTC· resolved Dec 03, 2025, 02:23 AM UTC

  1. investigating Nov 26, 2025, 03:23 PM UTC

    We are investigating an issue with transcripts and summaries not appearing for some phone calls. We will provide updates here as they are available.

  2. identified Nov 26, 2025, 09:29 PM UTC

    We have implemented a partial fix that has reduced the number of calls without transcripts or summaries. We are continuing to work towards a full resolution.

  3. resolved Dec 03, 2025, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 17, 2025 Intermittent failures in ZHL call transfers, Zillow two-way sync, and Real Time Tracking 54m Follow Up Boss Web Application, API, iPhone App, Android App

Started Nov 17, 2025, 07:24 PM UTC· resolved Nov 17, 2025, 08:19 PM UTC

  1. investigating Nov 17, 2025, 07:24 PM UTC

    We are investigating an errors when users attempt to do ZHL phone transfers, Zillow two-way sync and/or Real Time Tracking. We will provide updates here as soon as possible.

  2. resolved Nov 17, 2025, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2025 Intermittent failures accessing Follow Up Boss 3h 38m Follow Up Boss Web Application, API, iPhone App, Android App

Started Nov 13, 2025, 08:11 PM UTC· resolved Nov 13, 2025, 11:49 PM UTC

  1. investigating Nov 13, 2025, 08:11 PM UTC

    We are currently experiencing a service disruption for users and systems accessing Follow Up Boss. We are working to identify the root cause and implement a solution. This disruption is affecting a broad number of customers and features of Follow Up Boss. We will post updates here as they become available.

  2. monitoring Nov 13, 2025, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2025, 11:49 PM UTC

    This incident has been resolved and steps have been taken to prevent future recurrence.

Read the full incident report →

Major November 3, 2025 Partial Service Disruption 1h 55m Follow Up Boss Web Application, Follow Up Boss Public Website

Started Nov 03, 2025, 04:17 PM UTC· resolved Nov 03, 2025, 06:12 PM UTC

  1. investigating Nov 03, 2025, 04:17 PM UTC

    We are currently experiencing a service disruption causing some users to be unable to login or use Follow Up Boss. We are working to identify the root cause and implement a solution. This disruption is affecting a portion of (not all) customers and features of Follow Up Boss. Users should monitor this page for new information while we restore service as we will post updates here as they become available.

  2. monitoring Nov 03, 2025, 04:33 PM UTC

    We have identified and mitigated the issue that caused some users to be unable to login or use Follow Up Boss. We expect users will be able to use Follow Up Boss normally at this time. We are monitoring the issue to ensure it is resolved and we have identified steps to prevent the issue from happening again in the future.

  3. resolved Nov 03, 2025, 06:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Degraded service from third party provider affecting call summaries and transcriptions 2h 51m Follow Up Boss Web Application, API, iPhone App, Android App

Started Oct 20, 2025, 06:02 PM UTC· resolved Oct 20, 2025, 08:54 PM UTC

  1. identified Oct 20, 2025, 06:02 PM UTC

    The third party which provides functionality for call summaries and transcriptions is currently experiencing a service disruption. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.

  2. resolved Oct 20, 2025, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Voice calls on desktop unavailable 1h 16m Follow Up Boss Web Application

Started Oct 20, 2025, 11:19 AM UTC· resolved Oct 20, 2025, 12:35 PM UTC

  1. identified Oct 20, 2025, 11:19 AM UTC

    Voice calls on desktop may be intermittently unavailable due to an outage with our voice provider. Our teams are engaged and working towards a resolution as quickly as possible. Workaround: If you are unable to make voice calls from desktop you can navigate to your user settings, scroll to the Outgoing Calls section, and change Calling Method to "Always use mobile phone" to have desktop calls bridged to your cell phone.

  2. monitoring Oct 20, 2025, 11:33 AM UTC

    We are observing calling on desktop returning to normal. We will continue to monitor for full recovery.

  3. resolved Oct 20, 2025, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2025 Follow Up Boss currently unavailable 2h 27m Follow Up Boss Web Application, API, iPhone App, Android App

Started Sep 02, 2025, 08:33 PM UTC· resolved Sep 02, 2025, 11:01 PM UTC

  1. investigating Sep 02, 2025, 08:33 PM UTC

    We are investigating a problem with a recent code update that is preventing access to Follow Up Boss. We will provide updates here as quickly as they are available.

  2. monitoring Sep 02, 2025, 09:23 PM UTC

    A fix has been implemented and we are seeing traffic return to normal. We will continue monitoring.

  3. resolved Sep 02, 2025, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 23, 2025 Zillow sync events may be delayed 3h 55m Follow Up Boss Web Application, iPhone App, Android App

Started Aug 23, 2025, 04:44 PM UTC· resolved Aug 23, 2025, 08:39 PM UTC

  1. investigating Aug 23, 2025, 04:44 PM UTC

    Since approximately 8:30AM PST, some Zillow sync events may be delayed. This will cause a delay in new Zillow leads syncing into Follow Up Boss accounts. Our team is investigating this issue and will post updates here.

  2. monitoring Aug 23, 2025, 04:54 PM UTC

    The root cause of this issue has now recovered and we are taking steps to prevent it from recurring. We are monitoring the resolution to ensure stability of the Zillow Sync with Follow Up Boss.

  3. resolved Aug 23, 2025, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2025 Transfers to Zillow Home Loans not working on iOS 1d 1h iPhone App

Started Jun 30, 2025, 05:08 PM UTC· resolved Jul 01, 2025, 06:31 PM UTC

  1. investigating Jun 30, 2025, 05:08 PM UTC

    We are investigating an issue where attempts to transfer a call to a Zillow Home Loans loan officer are failing on the mobile iOS app. Please utilize desktop or Android to perform transfers to ZHL while we address this issue.

  2. monitoring Jul 01, 2025, 01:10 AM UTC

    A fix has been deployed and we are monitoring results.

  3. resolved Jul 01, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2025 AI Call Transcriptions & Summaries delayed, Smart Messages intermittently failing to generate 6h 10m Follow Up Boss Web Application, iPhone App, Android App

Started Jun 24, 2025, 04:32 PM UTC· resolved Jun 24, 2025, 10:43 PM UTC

  1. investigating Jun 24, 2025, 04:32 PM UTC

    We are observing an issue affecting the creation of AI Call Transcriptions & Summaries, as well as the generation of Smart Messages. Our engineering teams have been alerted and are actively investigating the cause. Further updates will be shared here as they become available.

  2. identified Jun 24, 2025, 05:03 PM UTC

    The issue has been identified and a fix is being implemented. Smart Messages are beginning to recover, and we are working through the backlog of delayed call transcriptions and summaries.

  3. resolved Jun 24, 2025, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 14, 2025 Delays in synchronization from Zillow Premier Agent 53m Follow Up Boss Web Application, API, iPhone App, Android App

Started Jun 14, 2025, 08:02 PM UTC· resolved Jun 14, 2025, 08:56 PM UTC

  1. investigating Jun 14, 2025, 08:02 PM UTC

    We are no longer seeing incoming sync events from Zillow Premier Agent. We are investigating the cause of the failure and hope to have a fix soon.

  2. investigating Jun 14, 2025, 08:35 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 14, 2025, 08:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 14, 2025, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Delays in call transcription and summarization for subset of users 1h 44m Follow Up Boss Web Application, iPhone App, Android App

Started Jun 12, 2025, 06:24 PM UTC· resolved Jun 12, 2025, 08:09 PM UTC

  1. investigating Jun 12, 2025, 06:24 PM UTC

    We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.

  2. monitoring Jun 12, 2025, 07:12 PM UTC

    Call transcription and summarization times are returning to normal as FUB continues to work through a small backlog of delayed transcriptions. We will continue to monitor performance as recovery continues.

  3. resolved Jun 12, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →