Follow Up Boss incident

Degraded batch email delivery for some customers

Resolved after 4 hours 17 minutes, affecting Follow Up Boss Web Application, on July 29, 2026.

monitoring Jul 29, 2026, 02:56 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 29, 2026, 01:13 PM UTC
Resolved
Jul 29, 2026, 05:31 PM UTC
Duration
4h 17m
Detected by Pingoru
Jul 29, 2026, 01:13 PM UTC

Affected components

Follow Up Boss Web Application

Update timeline

  1. investigating Jul 29, 2026, 01:13 PM UTC

    We are seeing errors and low success rates for some customers sending batch emails. We are investigating the issue and will post updates here as they become available.

  2. identified Jul 29, 2026, 01:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2026, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 05:31 PM UTC

    This incident has been resolved.

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