Follow Up Boss incident
Call transcripts and summaries failing for some calls
Resolved after 6 days 10 hours, affecting Follow Up Boss Web Application and iPhone App and 1 more, on November 26, 2025.
We have implemented a partial fix that has reduced the number of calls without transcripts or summaries. We are continuing to work towards a full resolution.
Affected components
Update timeline
- investigating Nov 26, 2025, 03:23 PM UTC
We are investigating an issue with transcripts and summaries not appearing for some phone calls. We will provide updates here as they are available.
- identified Nov 26, 2025, 09:29 PM UTC
We have implemented a partial fix that has reduced the number of calls without transcripts or summaries. We are continuing to work towards a full resolution.
- resolved Dec 03, 2025, 02:23 AM UTC
This incident has been resolved.
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