Resolved after 1 hour 16 minutes, affecting Follow Up Boss Web Application, on October 20, 2025.
We are observing calling on desktop returning to normal. We will continue to monitor for full recovery.
Affected components
Update timeline
- identified Oct 20, 2025, 11:19 AM UTC
Voice calls on desktop may be intermittently unavailable due to an outage with our voice provider. Our teams are engaged and working towards a resolution as quickly as possible. Workaround: If you are unable to make voice calls from desktop you can navigate to your user settings, scroll to the Outgoing Calls section, and change Calling Method to "Always use mobile phone" to have desktop calls bridged to your cell phone.
- monitoring Oct 20, 2025, 11:33 AM UTC
We are observing calling on desktop returning to normal. We will continue to monitor for full recovery.
- resolved Oct 20, 2025, 12:35 PM UTC
This incident has been resolved.
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Amazon Web Services