Follow Up Boss incident
AI Call Transcriptions & Summaries delayed, Smart Messages intermittently failing to generate
Resolved after 6 hours 10 minutes, affecting Follow Up Boss Web Application and iPhone App and 1 more, on June 24, 2025.
The issue has been identified and a fix is being implemented. Smart Messages are beginning to recover, and we are working through the backlog of delayed call transcriptions and summaries.
Affected components
Update timeline
- investigating Jun 24, 2025, 04:32 PM UTC
We are observing an issue affecting the creation of AI Call Transcriptions & Summaries, as well as the generation of Smart Messages. Our engineering teams have been alerted and are actively investigating the cause. Further updates will be shared here as they become available.
- identified Jun 24, 2025, 05:03 PM UTC
The issue has been identified and a fix is being implemented. Smart Messages are beginning to recover, and we are working through the backlog of delayed call transcriptions and summaries.
- resolved Jun 24, 2025, 10:43 PM UTC
This incident has been resolved.
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