Follow Up Boss incident
Delays in call transcription and summarization for subset of users
Resolved after 1 hour 44 minutes, affecting Follow Up Boss Web Application and iPhone App and 1 more, on June 12, 2025.
Call transcription and summarization times are returning to normal as FUB continues to work through a small backlog of delayed transcriptions. We will continue to monitor performance as recovery continues.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:24 PM UTC
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
- monitoring Jun 12, 2025, 07:12 PM UTC
Call transcription and summarization times are returning to normal as FUB continues to work through a small backlog of delayed transcriptions. We will continue to monitor performance as recovery continues.
- resolved Jun 12, 2025, 08:09 PM UTC
This incident has been resolved.
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