Resolved after 14 hours 46 minutes, affecting Follow Up Boss Web Application and iPhone App and 1 more, on August 9, 2026.
This incident has been resolved. Call transcriptions and summaries are now appearing normally in Follow Up Boss.
Affected components
Update timeline
- investigating Aug 09, 2026, 03:53 PM UTC
We are investigating an issue with call transcripts and summaries being delayed. We will share more information here as it becomes available.
- identified Aug 09, 2026, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 09, 2026, 08:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 09, 2026, 09:25 PM UTC
New call transcriptions are now appearing in Follow Up Boss. Our teams continue to work on a fix for call summaries. We will share more information here as it becomes available.
- resolved Aug 10, 2026, 06:39 AM UTC
This incident has been resolved. Call transcriptions and summaries are now appearing normally in Follow Up Boss.
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