Resolved after 3 hours 11 minutes, affecting Follow Up Boss Web Application and iPhone App and 1 more, on January 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Follow Up Boss Web ApplicationiPhone AppAndroid App
Update timeline
- investigating Jan 20, 2026, 01:50 PM UTC
We are investigating an issue with AI call summaries for recent calls not appearing in Follow Up Boss.
- identified Jan 20, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 05:02 PM UTC
This incident has been resolved.
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