Follow Up Boss incident
Degraded service from third party provider affecting call summaries and transcriptions
Resolved after 2 hours 51 minutes, affecting Follow Up Boss Web Application and API and 1 more, on October 20, 2025.
The third party which provides functionality for call summaries and transcriptions is currently experiencing a service disruption. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
Affected components
Update timeline
- identified Oct 20, 2025, 06:02 PM UTC
The third party which provides functionality for call summaries and transcriptions is currently experiencing a service disruption. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- resolved Oct 20, 2025, 08:54 PM UTC
This incident has been resolved.
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