Follow Up Boss incident
Zillow Preferred Agents receiving false missed connection notifications for Real Time Tours
Resolved after 19 hours 14 minutes, affecting Follow Up Boss Web Application and iPhone App and 1 more, on August 26, 2026.
This incident has been resolved. Zillow Preferred agents should no longer get inaccurate notifications about Real Time Tours.
Affected components
Update timeline
- investigating Aug 26, 2026, 05:56 PM UTC
We are investigating an issue causing Zillow Preferred agents to receive missed-notification messages for Real Time Tours in error. We will share more information here as it becomes available.
- monitoring Aug 26, 2026, 06:11 PM UTC
A fix has been implemented and we are monitoring the solution.
- resolved Aug 27, 2026, 01:11 PM UTC
This incident has been resolved. Zillow Preferred agents should no longer get inaccurate notifications about Real Time Tours.
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