Follow Up Boss incident

Transfers to Zillow Home Loans not working on iOS

Resolved after 1 day 1 hour, affecting iPhone App, on June 30, 2025.

monitoring Jul 01, 2025, 01:10 AM UTC

A fix has been deployed and we are monitoring results.

Started
Jun 30, 2025, 05:08 PM UTC
Resolved
Jul 01, 2025, 06:31 PM UTC
Duration
1d 1h
Detected by Pingoru
Jun 30, 2025, 05:08 PM UTC

Affected components

iPhone App

Update timeline

  1. investigating Jun 30, 2025, 05:08 PM UTC

    We are investigating an issue where attempts to transfer a call to a Zillow Home Loans loan officer are failing on the mobile iOS app. Please utilize desktop or Android to perform transfers to ZHL while we address this issue.

  2. monitoring Jul 01, 2025, 01:10 AM UTC

    A fix has been deployed and we are monitoring results.

  3. resolved Jul 01, 2025, 06:31 PM UTC

    This incident has been resolved.

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