Follow Up Boss Outage History
Follow Up Boss is up right nowPingoru has recorded 50 incidents for Follow Up Boss: 27 in the last 12 months and 7 in the last 90 days.
Incidents, newest first
Minor June 10, 2025 Potential service slowdown 2h 41m Follow Up Boss Web Application, API, iPhone App, Android App
Started Jun 10, 2025, 06:30 PM UTC· resolved Jun 10, 2025, 09:11 PM UTC
- monitoring Jun 10, 2025, 06:30 PM UTC
We are currently monitoring an issue from earlier today where database slowdowns could have caused some FUB users to experience slow page loads or intermittent failures of page loads in FUB. We don't expect any current impact on users. We will share any updates here, including when this incident is considered fully resolved.
- resolved Jun 10, 2025, 09:11 PM UTC
This incident has been resolved.
Minor June 10, 2025 Degraded service from third-party provider affecting AI smart messages 3h 54m Follow Up Boss Web Application, API, iPhone App, Android App
Started Jun 10, 2025, 02:53 PM UTC· resolved Jun 10, 2025, 06:48 PM UTC
- identified Jun 10, 2025, 02:53 PM UTC
The third party which provides functionality for AI smart messages is currently experiencing a partial service disruption. The impact is that AI messages are taking longer than expected to generate. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- monitoring Jun 10, 2025, 03:54 PM UTC
The third party which provides functionality for AI smart messages has identified the issue and applied a fix. Smart message generation times are beginning to return to normal. We will continue to monitor performance throughout the day and provide updates here.
- resolved Jun 10, 2025, 06:48 PM UTC
This incident has been resolved.
Minor June 9, 2025 Intermittent Service Disruption 2h 57m Follow Up Boss Web Application, API, iPhone App, Android App
Started Jun 09, 2025, 05:43 PM UTC· resolved Jun 09, 2025, 08:40 PM UTC
- investigating Jun 09, 2025, 05:43 PM UTC
We are currently investigating an issue where database slowdowns could cause some FUB users to experience slow page loads or intermittent failures to load pages within FUB. As the reason for this slowdown is identified, we will share any updates here.
- investigating Jun 09, 2025, 06:28 PM UTC
We have identified the issue and have implemented a solution. We are monitoring the resolution and expect that no further impact will be felt by FUB users. If further action is needed by our team and when the issue is considered fully resolved, we will post an update to this page.
- monitoring Jun 09, 2025, 06:29 PM UTC
We have identified the issue and have implemented a solution. We are monitoring the resolution and expect that no further impact will be felt by FUB users. If further action is needed by our team and when the issue is considered fully resolved, we will post an update to this page.
- resolved Jun 09, 2025, 08:40 PM UTC
This incident has been resolved.
Notice May 13, 2025 Temporary degraded service affecting Smart Messages 24m Follow Up Boss Web Application
Started May 13, 2025, 06:17 PM UTC· resolved May 13, 2025, 06:41 PM UTC
- monitoring May 13, 2025, 06:17 PM UTC
From approximately 1:31 - 2:07 PM ET we saw degraded service affecting the Smart Messages feature. We are no longer seeing failures and it appears things have returned to normal. We are continuing to monitor to ensure stability.
- resolved May 13, 2025, 06:41 PM UTC
This incident has been resolved.
Minor May 1, 2025 Degraded service from third party provider affecting texting 5d 21h Follow Up Boss Web Application, iPhone App, Android App
Started May 01, 2025, 05:17 PM UTC· resolved May 07, 2025, 02:35 PM UTC
- investigating May 01, 2025, 05:17 PM UTC
The third party which provides functionality for texting is currently experiencing a partial service disruption that is causing increased text message delivery failures. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- investigating May 02, 2025, 05:42 PM UTC
Follow Up Boss is continuing to monitor the situation and engage in communications with the third-party provider who is investigating their service disruption. Updates for this incident will be continue to be provided here when we become aware that the third-party identifies and implements a solution.
- investigating May 03, 2025, 03:34 AM UTC
Our third-party texting provider continues to work towards a solution for Follow Up Boss customers experiencing an interruption in texting. We are seeing early signs of recovery for some customers and will continue to work with our partner on a full recovery throughout the weekend.
- monitoring May 05, 2025, 03:03 PM UTC
Our third-party texting provider has resolved the issue impacting texting for some Follow Up Boss customers. We are continuing to monitor throughout the day to ensure a full recovery.
- resolved May 07, 2025, 02:35 PM UTC
This incident has been resolved.
Major April 17, 2025 Degraded service from third party provider affecting group texting 2h 1m Follow Up Boss Web Application, API, iPhone App, Android App
Started Apr 17, 2025, 08:21 PM UTC· resolved Apr 17, 2025, 10:22 PM UTC
- identified Apr 17, 2025, 08:21 PM UTC
The third party which provides functionality for group texting is currently experiencing a service disruption. We are seeing higher than normal failure rates for group text messaging; both new and existing conversations are currently impacted. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- monitoring Apr 17, 2025, 10:12 PM UTC
The provider has implemented a fix and we are seeing recovery on our end. We will continue to monitor to ensure functionality stays stable.
- resolved Apr 17, 2025, 10:22 PM UTC
This incident has been resolved.
Minor April 9, 2025 Degraded service from third party provider affecting inbound lead processing 21h 33m Follow Up Boss Web Application, iPhone App, Android App
Started Apr 09, 2025, 03:55 PM UTC· resolved Apr 10, 2025, 01:28 PM UTC
- investigating Apr 09, 2025, 03:55 PM UTC
The third party which provides functionality for email processing is currently experiencing a service disruption. We are investigating the issue. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- resolved Apr 10, 2025, 01:28 PM UTC
This incident has been resolved.
Minor March 28, 2025 Degraded third party service preventing some call transcriptions from succeeding 3d 19h Follow Up Boss Web Application, iPhone App, Android App
Started Mar 28, 2025, 10:19 PM UTC· resolved Apr 01, 2025, 06:04 PM UTC
- investigating Mar 28, 2025, 10:19 PM UTC
We are seeing an increase in failures to transcribe phone calls affecting a subset of FUB customers and phone calls. Calls that are not transcribed will also not receive a Call Summary. We are working with our vendor to restore service. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- resolved Apr 01, 2025, 06:04 PM UTC
Our vendor has implemented a fix and we are seeing new call transcriptions working successfully. Failed transcriptions during this period will be retried over the coming 24 hours but the underlying issue is now resolved.
Minor February 27, 2025 Degraded service for shared inbox call and text logging/performance 1h 11m Follow Up Boss Web Application
Started Feb 27, 2025, 03:15 PM UTC· resolved Feb 27, 2025, 04:27 PM UTC
- investigating Feb 27, 2025, 03:15 PM UTC
We are investigating reports of calls and texts to Shared Inboxes not properly ringing/delivering. We will update with more information here as soon as it's available.
- identified Feb 27, 2025, 03:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 27, 2025, 03:57 PM UTC
We have implemented a fix for this issue and are closely monitoring to ensure resolution.
- resolved Feb 27, 2025, 04:27 PM UTC
This incident is now resolved.
Minor December 31, 2024 Degraded service from third party provider affecting inbound lead processing to @followupboss.me addresses 2d 7h Follow Up Boss Web Application, API, iPhone App, Android App
Started Dec 31, 2024, 06:41 AM UTC· resolved Jan 02, 2025, 02:33 PM UTC
- investigating Dec 31, 2024, 06:41 AM UTC
We're seeing unusually low numbers of inbound lead emails to @followupboss.me addresses being processed since ~12:15 AM Eastern. We are currently investigating to determine root cause. We will provide updates here as we learn more.
- identified Dec 31, 2024, 07:03 AM UTC
The third party which provides functionality for inbound lead processing to @followupboss.me emails is currently experiencing a service disruption. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- monitoring Dec 31, 2024, 07:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 31, 2024, 07:27 AM UTC
New incoming leads are now being processed as expected.
- monitoring Jan 02, 2025, 02:28 PM UTC
We've not seen any further interruptions since December 31st; this issue has been resolved.
- resolved Jan 02, 2025, 02:33 PM UTC
This incident has been resolved.
Minor December 12, 2024 Degraded service from third party provider affecting Call Transcriptions 4d 23h Follow Up Boss Web Application, API, iPhone App, Android App
Started Dec 12, 2024, 04:24 PM UTC· resolved Dec 17, 2024, 03:48 PM UTC
- identified Dec 12, 2024, 04:24 PM UTC
A third party provider utilized by our Call Transcription and Summarization service is currently experiencing an intermittent service disruption. This service disruption is causing a delay in Transcription and Summarizations for some calls. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- identified Dec 12, 2024, 06:48 PM UTC
We have engaged our third-party provider and they are investigating internally. Call summaries and transcriptions continued to be delayed while we work with our partner to restore service. We will continue to provide updates here as they become available.
- identified Dec 12, 2024, 09:29 PM UTC
We are pausing call transcriptions and summaries while our partner works to resolve the underlying issue. We expect to resume creating call transcriptions and summaries in 4-5 hours. Once transcriptions and summaries creation has resumed, we will begin working through our backlog to process all calls that occurred during this disruption.
- monitoring Dec 13, 2024, 03:12 PM UTC
We resumed creating call transcriptions and summaries late yesterday evening, and are now observing most calls successfully receiving transcriptions and summaries. Today we will continue to work through our backlog to create transcriptions and summaries for calls affected by yesterday's disruption.
- resolved Dec 17, 2024, 03:48 PM UTC
All call transcriptions and summaries that were delayed during the disruption have now been created.