Firmhouse Outage History

Since around 12:00 today syncing orders, prices, and products with Shopify is delayed. We have identified the problem and the backlogged syncs are processing now.

We are currently experiencing an increase in request timeouts across the platform. Our team is actively investigating the root cause and working to stabilize performance. Some users may experience slower response times or intermittent failures. We will provide updates as more information becomes available.

We are continuing to see an increase in request timeouts across the platform. Our team is actively working on a fix and making adjustments to stabilize performance. Users may experience slower response times or intermittent failures. We will share further updates as progress is made.

We’ve identified the cause of delayed email deliveries for some merchants. Our email provider is currently experiencing issues affecting delivery times. We’re working closely with them to resolve this and restore normal delivery as quickly as possible. We’ll share another update soon.

We’ve identified the cause as temporary elevated database load. We’re already seeing improvements and are working on optimizations to restore normal performance fully.

We’re currently experiencing intermittent issues due to degraded performance at our external DNS provider. This may cause slow DNS resolution and delayed or failed requests for some users.

We have identified an issue with pages not loading and showing an error message. We are working on a fix.

We are experiencing a significant disruption affecting checkouts and payment processing for all merchants using Mollie. Mollie has confirmed a Full Disruption of their API. As a result, API calls are currently failing or timing out, which prevents payments from being initiated or completed successfully. Our team is monitoring Mollie's progress closely. You can also follow their official incident report directly for real-time updates: https://status.mollie.com/cmknu65c00alxlh6zc1una9yz

We’ve detected a delay in payment creation that is affecting some merchants; we’re investigating the issue.

We have observed that certain processes are taking longer than expected. We have identified the underlying issue and are actively working on a resolution.

We are currently experiencing an issue with our report generation feature due to an outage with our hosting provider. Our team is actively monitoring the situation and are also working on a temporary workaround to restore report generation functionality as soon as possible.

We have an issue with our job processing that causes certain processes to be delayed. We've identified the issue and are working on a solution.

The Mollie API is currently unavailable. Payment creation is affected for merchants using Mollie as payment service provider. For more details, see https://status.mollie.com/cm9aymzz3003hd9w21r6n2e6o

We're seeing an elevated number of requests timeouts on checkout for some merchants due to degraded performance of the Shopify API. We've identified the issue and are looking into a solution.

We have reported the issues with Shopify and are working on an intermediate workaround that should be live in 15-30 minutes.

We are seeing elevated errors in connecting to the firmhouse.com domain and subdomains due to intermittent network failures of our DNS provider. The Firmhouse platform is still operational and at the time these are only network issues. We are investigating fixes to stabilize the connections.

We have identified the issue with routing and infinite redirect errors caused by our platform provider. We are implementing mitigating measures.

We've implemented partial mitigating measures for our API and Portal. We will now work on getting custom Checkout domains back online.

Our infrastructure provider has posted an update on the outage: https://status.heroku.com/incidents/2721

We're seeing degraded performance across our platform. We have identified the issue and are working on a fix to get back to normal operation as soon as possible.