Resolved after 1 hour 59 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on October 28, 2024.
This incident was resolved. We'll share a post-mortem and update in the coming days.
Affected components
Update timeline
- investigating Oct 28, 2024, 07:00 PM UTC
We are currently investigating this issue.
- investigating Oct 28, 2024, 07:05 PM UTC
We're investigating what seems to be routing issue at our hosting provider Heroku. We will keep you informed with frequent updates here.
- identified Oct 28, 2024, 07:07 PM UTC
We have identified the issue with routing and infinite redirect errors caused by our platform provider. We are implementing mitigating measures.
- identified Oct 28, 2024, 07:29 PM UTC
We've implemented partial mitigating measures for our API and Portal. We will now work on getting custom Checkout domains back online.
- identified Oct 28, 2024, 07:42 PM UTC
Our infrastructure provider has posted an update on the outage: https://status.heroku.com/incidents/2721
- monitoring Oct 28, 2024, 08:01 PM UTC
The incident is resolved at our infrastructure provider Heroku and we're continuing to monitor the situation.
- resolved Oct 28, 2024, 09:00 PM UTC
This incident was resolved. We'll share a post-mortem and update in the coming days.
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