Delayed Email Deliveries

Update timeline

1. investigating Apr 23, 2026, 08:49 AM UTC

   We’re currently investigating an issue causing delays in email delivery for some merchants. Messages are being queued and may arrive later than expected. Our team is actively working to identify the root cause and restore normal delivery times. We’ll provide an update shortly.

2. identified Apr 23, 2026, 09:33 AM UTC

   We’ve identified the cause of delayed email deliveries for some merchants. Our email provider is currently experiencing issues affecting delivery times. We’re working closely with them to resolve this and restore normal delivery as quickly as possible. We’ll share another update soon.

3. monitoring Apr 23, 2026, 11:24 AM UTC

   Email sending is now operating normally. Some messages may still be delayed due to earlier disruptions. We’re actively identifying any remaining queued emails and working to deliver them as quickly as possible. We’ll continue monitoring to ensure full recovery.

4. resolved Apr 24, 2026, 10:02 AM UTC

   All delayed emails have now been successfully sent or reconstructed and delivered. Some merchants and customers may have received their messages later than expected. In some cases, self-service center login emails were not delivered during the incident, which may have prevented customers from logging in during that timeframe yesterday. We’re implementing preventative measures with our provider to reduce the risk of this happening again.