Firmhouse experienced a minor incident on March 23, 2026 affecting Portal and Main Platform and API, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 11:19 AM UTC
We’re investigating an issue causing some pages or API requests to load slowly or time out for some users.
- identified Mar 23, 2026, 11:41 AM UTC
We’ve identified the cause as temporary elevated database load. We’re already seeing improvements and are working on optimizations to restore normal performance fully.
- monitoring Mar 23, 2026, 12:19 PM UTC
The temporary elevated database load has subsided and performance has recovered. We’ve also shipped improvements that will help reduce the likelihood of this happening again.
- monitoring Mar 23, 2026, 02:36 PM UTC
We’re seeing a small uptick in load again, causing some slow requests and timeouts. We’re continuing to investigate and optimize performance.
- resolved Mar 23, 2026, 04:05 PM UTC
Performance has stabilized and the recent increase in slow requests and timeouts has subsided. We’ll continue working on improvements over the coming days to further strengthen performance.