Resolved after 4 hours 45 minutes, affecting Portal and Main Platform and API, on March 23, 2026.
Performance has stabilized and the recent increase in slow requests and timeouts has subsided. We’ll continue working on improvements over the coming days to further strengthen performance.
Affected components
Update timeline
- investigating Mar 23, 2026, 11:19 AM UTC
We’re investigating an issue causing some pages or API requests to load slowly or time out for some users.
- identified Mar 23, 2026, 11:41 AM UTC
We’ve identified the cause as temporary elevated database load. We’re already seeing improvements and are working on optimizations to restore normal performance fully.
- monitoring Mar 23, 2026, 12:19 PM UTC
The temporary elevated database load has subsided and performance has recovered. We’ve also shipped improvements that will help reduce the likelihood of this happening again.
- monitoring Mar 23, 2026, 02:36 PM UTC
We’re seeing a small uptick in load again, causing some slow requests and timeouts. We’re continuing to investigate and optimize performance.
- resolved Mar 23, 2026, 04:05 PM UTC
Performance has stabilized and the recent increase in slow requests and timeouts has subsided. We’ll continue working on improvements over the coming days to further strengthen performance.
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