Firmhouse incident
We are looking into increased error rates on our platform.
Resolved after 9 hours 11 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on November 22, 2024.
Due to a heavy load spike on our platform last night access to the Firmhouse Portal and API was unreliable for a couple of minutes. We ask every developer using the API integration to check if there were any important API requests last night that did not go through. Our support and engineer team is available to answer any questions and resolve any issues you may see.
Affected components
Update timeline
- investigating Nov 22, 2024, 12:04 AM UTC
We are currently investigating this issue.
- monitoring Nov 22, 2024, 12:16 AM UTC
Things have gone back to normal but we are monitoring the situation.
- resolved Nov 22, 2024, 09:15 AM UTC
Due to a heavy load spike on our platform last night access to the Firmhouse Portal and API was unreliable for a couple of minutes. We ask every developer using the API integration to check if there were any important API requests last night that did not go through. Our support and engineer team is available to answer any questions and resolve any issues you may see.
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