Firmhouse incident
Degraded performance on our hosted checkout due to Shopify API
Resolved after 18 hours 52 minutes, affecting Checkout & Self Service Center, on February 26, 2025.
A fix has been implemented and we've been seeing stable performance. We will keep monitoring the situation.
Affected components
Update timeline
- identified Feb 26, 2025, 12:28 PM UTC
We're seeing an elevated number of requests timeouts on checkout for some merchants due to degraded performance of the Shopify API. We've identified the issue and are looking into a solution.
- identified Feb 26, 2025, 02:05 PM UTC
We have reported the issues with Shopify and are working on an intermediate workaround that should be live in 15-30 minutes.
- monitoring Feb 26, 2025, 03:36 PM UTC
A fix has been implemented and we've been seeing stable performance. We will keep monitoring the situation.
- resolved Feb 27, 2025, 07:20 AM UTC
This incident has been resolved.
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