Firmhouse incident

Delayed order, pricing, and product sync with Shopify

Minor Resolved View vendor source →

Firmhouse experienced a minor incident on October 15, 2026 affecting Portal and Main Platform, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 04:26 PM UTC
Resolved
Oct 15, 2026, 04:49 PM UTC
Duration
23m
Detected by Pingoru
Oct 15, 2026, 04:26 PM UTC

Affected components

Portal and Main Platform

Update timeline

  1. identified Oct 15, 2026, 04:26 PM UTC

    Since around 12:00 today syncing orders, prices, and products with Shopify is delayed. We have identified the problem and the backlogged syncs are processing now.

  2. resolved Oct 15, 2026, 04:49 PM UTC

    The backlogged queue of Shopify synchronizations has been cleared. We're monitoring the queues until we're confident everything will process as normal.