Resolved after 18 hours 47 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on June 10, 2025.
The service instability caused by issues with our hosting provider (https://status.salesforce.com/generalmessages/10001540), has been resolved. All systems are now fully operational.
Affected components
Update timeline
- identified Jun 10, 2025, 11:51 AM UTC
We are currently experiencing an issue with our report generation feature due to an outage with our hosting provider. Our team is actively monitoring the situation and are also working on a temporary workaround to restore report generation functionality as soon as possible.
- monitoring Jun 10, 2025, 07:32 PM UTC
We are currently experiencing degraded performance across our services due to ongoing issues with our hosting provider (for more information, see: https://status.salesforce.com/generalmessages/10001540). While we have managed to partially restore the report generation feature, some users may still encounter disruptions. Our team is actively monitoring the situation. We apologize for any inconvenience caused and appreciate your patience and understanding during this time.
- resolved Jun 11, 2025, 06:38 AM UTC
The service instability caused by issues with our hosting provider (https://status.salesforce.com/generalmessages/10001540), has been resolved. All systems are now fully operational.
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