Firmhouse incident

Elevated timeout and performance errors

Resolved after 49 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on June 19, 2026.

investigating Jun 19, 2026, 01:35 PM UTC

We're seeing elevated timeouts across our platform. We're investigating.

Started
Jun 19, 2026, 01:35 PM UTC
Resolved
Jun 19, 2026, 02:25 PM UTC
Duration
49m
Detected by Pingoru
Jun 19, 2026, 01:35 PM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPI

Update timeline

  1. investigating Jun 19, 2026, 01:35 PM UTC

    We're seeing elevated timeouts across our platform. We're investigating.

  2. resolved Jun 19, 2026, 02:25 PM UTC

    The incident was identified and resolved.

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