Firmhouse incident

Brief full platform disruption

Resolved on February 11, 2026, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more.

resolved Feb 11, 2026, 11:13 AM UTC

We've experienced a brief full disruption of our platform due to a broken release version. We've rolled back to a previous version, are fixing the issue and are take preventative measures.

Started
Feb 11, 2026, 11:13 AM UTC
Resolved
Feb 11, 2026, 11:13 AM UTC
Duration
–
Detected by Pingoru
Feb 11, 2026, 11:13 AM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPI

Update timeline

  1. resolved Feb 11, 2026, 11:13 AM UTC

    We've experienced a brief full disruption of our platform due to a broken release version. We've rolled back to a previous version, are fixing the issue and are take preventative measures.

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