Firmhouse experienced a minor incident on September 18, 2026 affecting Portal and Main Platform and Checkout & Self Service Center, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 12:24 PM UTC
We’re currently experiencing email deliverability issues with our email provider. As a result, some emails may be delayed. We’re investigating the issue and will provide an update as soon as we have more information.
- identified Sep 18, 2026, 12:30 PM UTC
We’ve identified the cause of the email delivery delays and are working to resolve the issue. Some emails may continue to be delayed while we work on a fix.
- monitoring Sep 18, 2026, 01:25 PM UTC
Email delivery has been restored and emails are being sent normally again. We’ll continue to monitor email delivery to ensure everything remains stable.
- identified Sep 18, 2026, 01:59 PM UTC
Email delivery remains degraded, and some emails may still be delayed. We’ve identified the underlying issue and are taking additional measures to fully restore reliable email delivery.
- monitoring Sep 18, 2026, 02:27 PM UTC
Email delivery has been fully restored and is operating normally again. We’ve addressed the underlying issue and taken additional measures to prevent further disruption. We’ll continue to monitor email delivery closely.
- monitoring Sep 18, 2026, 02:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 18, 2026, 03:29 PM UTC
Email delays are resolved but emails are sending without a custom domain from handle for anyone who is not sending emails through Klaviyo or custom SMTP. We hope to have this resolved in the next hours.
- monitoring Sep 18, 2026, 03:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 19, 2026, 12:47 PM UTC
All email delivery is back to normal. Sending emails from custom domains is restored!