Firmhouse experienced a minor incident on April 30, 2026 affecting Portal and Main Platform, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 30, 2026, 08:06 AM UTC
We are currently experiencing an increase in request timeouts across the platform. Our team is actively investigating the root cause and working to stabilize performance. Some users may experience slower response times or intermittent failures. We will provide updates as more information becomes available.
- monitoring Apr 30, 2026, 08:10 AM UTC
The earlier increase in request timeouts has been resolved, and platform performance has returned to normal. We are continuing to monitor the system and working on a permanent fix to prevent recurrence.
- identified Apr 30, 2026, 08:12 AM UTC
We are continuing to see an increase in request timeouts across the platform. Our team is actively working on a fix and making adjustments to stabilize performance. Users may experience slower response times or intermittent failures. We will share further updates as progress is made.
- monitoring Apr 30, 2026, 09:11 AM UTC
We have deployed a fix aimed at reducing the elevated request timeouts and are currently monitoring platform performance. Some users may still experience intermittent slowdowns while the system stabilizes.
- resolved Apr 30, 2026, 09:40 AM UTC
Platform performance has stabilized and the issue causing increased request timeouts has been resolved. We will continue to monitor the system and implement follow-up improvements to prevent recurrence. Thank you for your patience during this incident.