Resolved after 2 hours 51 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on January 24, 2025.
We are seeing elevated errors in connecting to the firmhouse.com domain and subdomains due to intermittent network failures of our DNS provider. The Firmhouse platform is still operational and at the time these are only network issues. We are investigating fixes to stabilize the connections.
Affected components
Update timeline
- identified Jan 24, 2025, 03:44 AM UTC
We are seeing elevated errors in connecting to the firmhouse.com domain and subdomains due to intermittent network failures of our DNS provider. The Firmhouse platform is still operational and at the time these are only network issues. We are investigating fixes to stabilize the connections.
- resolved Jan 24, 2025, 06:35 AM UTC
This incident has been resolved.
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