Firmhouse incident

Payment status updates, report generation and email delivery delayed

Resolved after 39 minutes, affecting Checkout & Self Service Center, on May 6, 2025.

resolved May 06, 2025, 09:44 AM UTC

This incident has been resolved. We're taking measures the prevent this from happening again.

Started
May 06, 2025, 09:05 AM UTC
Resolved
May 06, 2025, 09:44 AM UTC
Duration
39m
Detected by Pingoru
May 06, 2025, 09:05 AM UTC

Affected components

Checkout & Self Service Center

Update timeline

  1. identified May 06, 2025, 09:05 AM UTC

    We have an issue with our job processing that causes certain processes to be delayed. We've identified the issue and are working on a solution.

  2. monitoring May 06, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2025, 09:44 AM UTC

    This incident has been resolved. We're taking measures the prevent this from happening again.

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