Resolved after 39 minutes, affecting Portal and Main Platform and Checkout & Self Service Center, on September 9, 2025.
The issue is now resolved. We've implemented measures to prevent this from happening again in the future.
Affected components
Portal and Main PlatformCheckout & Self Service Center
Update timeline
- identified Sep 09, 2025, 03:38 PM UTC
We have observed that certain processes are taking longer than expected. We have identified the underlying issue and are actively working on a resolution.
- monitoring Sep 09, 2025, 03:54 PM UTC
A solution has been implemented, and our processing has successfully caught up with the backlog.
- resolved Sep 09, 2025, 04:18 PM UTC
The issue is now resolved. We've implemented measures to prevent this from happening again in the future.
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